PRIVACY
POLICY

Real Frequency Co. LLC ("RF," "we," "us," or "our") is committed to protecting the privacy of every student and family we work with. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website at realfrequency.com or engage with our college consulting services.

By accessing the Site or entering into a service agreement with Real Frequency, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services or Site.

We collect information you provide directly to us when you use the Site, book a consultation, or engage our services. This may include:

We use the information we collect solely for purposes related to our college consulting services, including to:

• Deliver, manage, and improve our consulting services to your student.
• Schedule and confirm appointments, meetings, and consultations.
• Send deadline reminders, milestone alerts, and program updates.
• Process payments and manage billing.
• Communicate important announcements about your program or services.
• Comply with legal obligations and enforce our Terms of Agreement.
• Maintain records of academic guidance and application support provided.

We will not use your information for purposes unrelated to our consulting services without your explicit consent.

Real Frequency does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our business (e.g., payment processors, scheduling platforms, communication tools), bound by confidentiality obligations.
• Text Message Providers: Aggregators and providers of our SMS/text messaging services, solely to facilitate delivery of those communications.
• Legal Requirements: When required by law, court order, or governmental authority.
• With Your Consent: For any other purpose with your explicit written consent.

By entering into an agreement with Real Frequency, the Client consents to receive communications via text message and other electronic means at the mobile number(s) provided.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our platform is hosted in the United States of America.

If you access the Site from any other region of the world with laws governing personal data collection, use, or disclosure that differ from applicable US laws, then through your continued use of the Site, you are transferring your data to the United States and agree to have it processed here.

While we take reasonable precautions, no method of transmission or storage is 100% secure. We encourage you to use a unique password for your RF portal account and to contact us immediately if you suspect any unauthorized access.

The Site is not directed to children under the age of 13. In accordance with the U.S. Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 without verifiable parental consent.

If we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.

All users who are minors (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site and our services.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Communications: Opt out of text messages at any time (see Section 05 above) or unsubscribe from email communications.
• Data Portability: Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the information in Section 09 below. We will respond to all legitimate requests within a reasonable timeframe.

California Residents: If any complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210.

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

Your continued use of our Site or services after any changes to this Privacy Policy constitutes your acceptance of those changes.

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us: